The Comicpresser.com Guarantee
Comicpresser™ cleaning, pressing & grading services are backed by the best quality Guarantee in the hobby.
We professionally attempt to remove all visible, cleanable and pressable defects appropriate to the service purchased, and we stand behind the quality and timeliness of our work.
Quality: We carefully clean and press each collectible to the best of our ability for the service tier purchased. Results can vary based on the collectible's condition and the nature of its defects.
RestoCheck™: For each RestoCheck™ submission, we typically review the provided images within 1–2 business days and provide our professional, non-guaranteed opinion regarding the likelihood of restoration on comic books and magazines.
Turnaround: We will make every reasonable effort to have your items leave our facility properly cleaned and pressed within the promised turnaround time. One week means 7 business days, beginning when we receive your shipment, delivered with signature required. Turnaround includes dry cleaning and pressing plus any additional time required for special conservation services.
Advanced Deep Cleaning & Pressing: For fully paid Advanced Deep Cleaning & Pressing services, if a collectible is submitted for professional grading within 90 days and the grading company identifies a residual cleanable or pressable defect that should have been addressed by that service, we will re-clean and re-press it at no additional service charge. This does not include defects such as stains or creases that may be reduced but cannot reasonably be removed.
Unintended Restoration: If an item intended to receive a universal “blue label” is professionally graded with a conserved “gray label” or restored “purple label” solely as a result of our work, we will attempt to remove the unintended restorative characteristic. The client remains responsible for all re-grading fees and return shipping.
Communication: We will communicate proactively about your order and promptly notify you of significant delays or issues.
Shipping: We will track shipments, communicate with carriers when necessary, and coordinate insured transportation of your collectibles.
Support: We strive to remain accessible and respond to questions by phone, text or email without undue delay.
Our liability under this guarantee is limited to the fees paid for the affected service. We are not responsible for the market value, replacement value, or other value of the collectible.